Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@getpurrloop.com.

If your return is accepted, we’ll provide you with the return address and instructions on how and where to send your package. Please do not send your item back before contacting us and receiving return authorization. Items sent back without first requesting a return may not be accepted.

For change-of-mind returns under our 30-day return policy, return shipping costs are the customer’s responsibility.

You can always contact us with any return questions at contact@getpurrloop.com.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If we confirm that your item arrived defective, damaged, or incorrect, we will provide the appropriate return or replacement instructions and cover return shipping where a return is required.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about whether your specific item is eligible for return.

Gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@getpurrloop.com.

This voluntary 30-day return policy does not affect any mandatory rights you may have under applicable Swiss law in relation to defective goods.